At Pak Super, we take your privacy seriously. This Privacy Policy explains exactly what personal information we collect, why we collect it, how it is used, and how it is protected. We want Pakistani players to feel confident and informed when using our platform — so we have written this in plain, straightforward language rather than dense legal text.
Six core commitments that guide how we handle every piece of information you share with us.
All data transmitted between your device and Pak Super is protected using industry-standard SSL/TLS encryption. Whether you are making a JazzCash deposit, logging in, or browsing the sportsbook, your connection is always encrypted and cannot be intercepted by third parties.
Pak Super does not sell, rent, or trade your personal information to any third party for commercial purposes. Your data is used only for running your account, processing payments, and improving the platform experience for Pakistani players — nothing else.
We only collect what we genuinely need. Registration data helps verify your identity. Payment information processes deposits and withdrawals in PKR. Session data helps us improve the app and platform. We do not collect data speculatively or beyond what the platform requires to function.
Payment details processed through JazzCash, Easypaisa, Raast, and bank transfers are handled securely and are never stored in full on our servers. We work with established payment processors who maintain their own rigorous data security standards, and no CVV or PIN data is ever retained.
You have the right to access, correct, or request deletion of your personal data at any time. You can also opt out of marketing communications through your account settings or by contacting our support team. Your choices are respected and acted upon promptly — typically within 5 working days.
The Pak Super Android app collects only the permissions necessary for the app to function — no unnecessary access to contacts, camera, or files. App usage data helps us improve performance and resolve crashes quickly, and is handled with the same care as all other platform data.
When you create an account on Pak Super, we collect the information you provide during the registration process. This includes your full name, date of birth, email address, mobile phone number, and a username of your choosing. This information is required to set up and identify your account. Providing false or incomplete registration information is a violation of our Terms and Conditions.
For account verification purposes — particularly before processing withdrawals or when there is a need to confirm your identity for security reasons — we may request a copy of a valid Pakistani CNIC (Computerised National Identity Card) or other acceptable government- issued photo identification. These documents are used solely for identity and age verification purposes and are stored securely with restricted access.
We record information about your activity on the platform, including bets placed, games played, deposit and withdrawal history, bonus usage, and session durations. This data is used to manage your account accurately, resolve disputes, detect suspicious activity, and improve the overall platform experience for Pakistani players.
When you access Pak Super through a browser or the mobile app, we automatically collect certain technical information. This includes your IP address, device type, operating system, browser version, screen resolution, and general geographic location derived from your IP address. This information is used for security monitoring, fraud prevention, and to optimise platform performance across different devices commonly used in Pakistan.
If you contact Pak Super support via live chat or email, we retain records of those conversations. This helps us maintain service quality, train our support team, and refer back to previous interactions when resolving ongoing issues. Support records are stored securely and are accessible only to authorised staff members.
The information we collect is used for specific, legitimate purposes related to operating the Pak Super platform. The table below summarises how different types of data are used:
| Data Type | Primary Use | Secondary Use |
|---|---|---|
| Registration details | Account creation and identity management | Customer support and account recovery |
| CNIC / ID documents | Age and identity verification | Withdrawal approval process |
| Payment information | Processing PKR deposits and withdrawals | Fraud detection and chargeback resolution |
| Betting and game history | Account management and dispute resolution | Responsible gaming monitoring |
| Device and IP data | Security and fraud prevention | Platform performance optimisation |
| Communications records | Support quality and issue resolution | Staff training and service improvement |
With your consent at registration, we may send you promotional emails or SMS notifications about new features, bonuses, PSL season promotions, and special offers on Pak Super. You can withdraw this consent at any time by updating your communication preferences in your account settings or by contacting the support team. We do not send unsolicited marketing communications to users who have not opted in.
Aggregated and anonymised usage data helps us understand how players navigate the platform, which cricket markets are most popular, which slot games are played most on mobile versus desktop, and where players encounter friction. This analysis directly informs product improvements and is never linked back to individual player identities.
All deposits and withdrawals on Pak Super are processed in PKR through integrated payment partners including JazzCash, Easypaisa, Raast, and bank transfer systems. When you initiate a payment, you are interacting with our payment processor's secure interface. Full card numbers, JazzCash PINs, and Easypaisa authentication codes are never transmitted to or stored on Pak Super's own servers. We receive only a transaction confirmation reference from the payment processor.
We maintain records of all deposit and withdrawal transactions associated with your account, including the amount in PKR, the payment method used, the date and time, and the transaction status. These records are necessary for account management, dispute resolution, and our internal financial reconciliation processes. Transaction records are retained in accordance with the data retention policy outlined in Section 8 of this Privacy Policy.
Payment data and account activity patterns are analysed to detect potentially fraudulent transactions. If unusual activity is identified — such as multiple rapid deposits from different payment sources, or withdrawal requests to an account name that does not match the registered player name — the transaction may be flagged for manual review and your account may be temporarily suspended pending investigation. This process exists to protect you as well as the platform.
Pak Super does not sell or rent your personal data to any third party. We share information only in the limited circumstances described below, and only to the extent necessary for the specific purpose in each case.
To process deposits and withdrawals, we share the minimum necessary information — typically your name and transaction amount — with our integrated payment partners such as JazzCash, Easypaisa, and Raast. These partners process payments on our behalf and are bound by their own data protection obligations. They do not receive your full Pak Super account history or any data beyond what is needed to complete the transaction.
Where identity verification is required, we may use a trusted third-party verification service to confirm the authenticity of documents you submit. These services receive only the documents submitted for verification and are contractually prohibited from using that data for any other purpose.
Pak Super's slot games, live casino tables, and bingo rooms are powered by third-party software providers. These providers receive a player session token and game-level data necessary to run the game correctly. They do not receive your full personal profile, payment history, or contact details. All game providers used on the platform are established suppliers with their own data security practices in place.
In cases where we are required by law, or where there is a credible report of serious fraud, money laundering, or other criminal activity, Pak Super may share relevant account and transaction data with appropriate authorities. We will always seek legal advice before disclosing data in response to a legal request, and will only disclose what is specifically required.
Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences, maintain your login session, and understand how users interact with the platform. Pak Super uses cookies and similar tracking technologies on the website and in the mobile app to provide a better, more personalised experience.
You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the Pak Super platform — for example, your login session may not be maintained between pages. Instructions for managing cookies in major browsers are readily available through each browser's help documentation.
Pak Super implements a range of technical security measures to protect your personal data from unauthorised access, accidental loss, or disclosure. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, two-factor authentication options for player accounts, regular security audits of platform infrastructure, and automated monitoring for unusual access patterns.
Access to player data within Pak Super's internal systems is restricted on a strict need-to-know basis. Customer support staff can access the information necessary to assist with your query. Financial staff can access transaction records for processing and reconciliation. No single staff member has unrestricted access to the full database of player information, and all data access is logged and auditable.
While we do everything we can on our end to protect your data, account security also depends on you. Use a strong, unique password for your Pak Super account — one that you do not use for any other service. Enable two-factor authentication if available. Never share your login credentials with anyone. If you suspect your account has been compromised, contact Pak Super support immediately and change your password as a priority.
In the unlikely event of a data security incident that affects your personal information, Pak Super will take immediate steps to contain the breach, assess the impact, and notify affected players promptly. We will communicate clearly about what happened, what data was involved, and what steps we are taking to prevent recurrence.
As a Pak Super player, you have the following rights regarding your personal information. To exercise any of these rights, contact the support team via live chat or email your written request to [email protected] (type this address into your email client manually).
While your Pak Super account is active, we retain all data associated with it for as long as necessary to provide the service, manage your account, and comply with our operational obligations. This includes your registration details, account activity history, and communication records.
After an account is closed — whether voluntarily by the player or by Pak Super — we retain certain data for a defined period. Financial transaction records are retained for a minimum of five years from the date of the last transaction, primarily for fraud prevention and financial audit purposes. Identity verification documents are retained for a minimum of five years post-closure. Support communication records are retained for up to two years.
Once data reaches the end of its retention period and there is no active investigation, dispute, or legal obligation requiring its continued retention, it is securely deleted or anonymised so that it can no longer be linked to any individual player. Anonymised aggregate data may be retained indefinitely for analytical purposes.
Pak Super is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If you are under 18, you must not register or attempt to use the platform in any way. If we become aware that an account has been registered by or used by a person under 18, that account will be closed immediately, all data associated with it will be handled in accordance with our responsible gaming obligations, and no winnings generated will be paid out.
Parents and guardians who are concerned about a minor accessing online gaming platforms are encouraged to use parental control software to restrict access. Further guidance is available on our Responsible Gaming page.
Pak Super may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When we make significant changes, we will notify registered players via email or an on-screen notice at the next login. The updated policy will display the revised "Last Updated" date at the top of the page. Continued use of the platform after the effective date of changes constitutes acceptance of the updated Privacy Policy.
We encourage you to review this page periodically so that you are always aware of how your information is being handled. Previous versions of the Privacy Policy are available on request by contacting the support team.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way Pak Super handles your personal data, please reach out to us. Our support team is available 24/7 via live chat inside your account. For formal written privacy requests, contact us at [email protected] — please type this address into your email client manually as it is displayed as plain text for security reasons.
For responsible gaming concerns, self-exclusion requests, or questions about deposit limits and account controls, please visit the dedicated Responsible Gaming page. For a full understanding of your rights and obligations on the platform, please also read our Terms and Conditions.
Join thousands of Pakistani players who trust Pak Super for cricket betting, PSL wagering, slots, and live casino — with your personal data protected every step of the way. Register free and deposit from PKR 500 via JazzCash or Easypaisa.
18+ only. Please play responsibly. Terms and conditions apply.